HVAC Manager

Buffalo, NY

Become Part of a Stable Team in an Essential Industry

With over 90 years of continuously servicing the Western New York/ Buffalo region, we maintain a strong base of loyal clients through delivery of market leading services at the best possible value.  This approach allows Zenner & Ritter, Inc. to consistently maintain healthy operations and plan for growth, even during these times.   Our goal is to offer careers, not just “jobs”.  If you are interested in joining our team please complete and submit an application today!


The Big Task

Our successful HVAC Manager will be an organized individual with strong communication skills that directs daily operations of their assigned department by performing the following tasks and responsibilities:

  • Schedules, directs and provides technical support for HVAC technicians to meet needs of the team and clients alike. Participates in recruiting and training HVAC technicians as necessary to support continued growth and industry leading performance. 
  • Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties.

Other Responsibilities

  • Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations to improve quality and productivity
  • Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company standards
  • Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest techniques and safety procedures for equipment and general working conditions
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication.
  • Communicates regularly with dispatchers to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
  • Participate in developing and monitoring budgets, goals and objectives to ensure departmental success
  • Ensures that all company/department policies are being followed by all HVAC technicians
  • Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
  • Assist in developing system replacement opportunities as well as promoting maintenance/service agreements
  • Work with other departmental managers to meet company and departmental goals and objectives
  • Other tasks and responsibilities as required to maintain efficient department operations

Desired Skills and Experience

The HVAC Manager should possess the following skills, characteristics and abilities:

  • Excellent customer service and communication skills
  • HVAC Management related experience; or an equivalent combination of education and experience
  • Knowledge and understanding of HVAC / mechanical systems
  • Ability to read, interpret, utilize and train on manuals and schematics 
  • Technical and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work produced
  • Detail oriented and highly organized with the ability to manage multiple tasks and assignments
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
  • Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
  • Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in others
  • Valid driver’s license with a clean driving record and background


Let’s Get Right to the Good Part:  What We Offer

• Competitive Pay ($55k-$65k/year, DOE) and a great team to work with!

• Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting.

• Learn new technology, our best-in-class software for our team, integrated on iPhones & iPads

• PTO, (upon eligibility), 6 paid holidays, (after 90 days), Aflac, (60 days), 401k, (1 year) 

• Best-in-Industry training, as well as opportunities for advancement.


Zenner & Ritter is Western New York's largest residential home services provider with locations in Lancaster and Buffalo. We are a third generation, family-owned company delivering home comfort solutions to homeowners in Western New York.  We are a fast-paced business environment looking for someone who can work with clients to deliver a positive, energetic and accurate level of service.


Please Note: To maintain our high standards, we are seeking applicants that have the desire to contribute the sum of their talents and abilities and who seek out opportunities to advance their expertise, and to forward the Company’s innovation. As an employer, Zenner & Ritter, Inc. supports our team members’ career goals, embraces new ideas, rewards success, and opens up career paths as far reaching as your talent and motivation take you. Respectfully, please do not apply unless you are interested in an opportunity that requires, and you can deliver, performance that exceeds expectations.


Equal Opportunity Employer