Home Services Manager

Buffalo, NY

Become Part of a Stable Team in an Essential Industry

With over 90 years of continuously servicing the Western New York/ Buffalo region, we maintain a strong base of loyal clients through delivery of market leading services at the best possible value.  This approach allows Zenner & Ritter to consistently maintain healthy operations and plan for growth.   Our goal is to offer careers, not just “jobs”.  If you are interested in joining our team please complete an application today!


The Big Task

Our successful Home Services Manager will be an organized individual with strong communication skills that directs daily operations of their assigned department by performing the following tasks and responsibilities:

  • Schedules, directs and provides technical support for technicians to meet needs of the team and clients alike. Participates in recruiting and training technicians as necessary to support continued growth and industry leading performance. 
  • Supervises and directs the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties.

Other Responsibilities

  • Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations to improve quality and productivity
  • Responsible for technicians’ performance appraisals, reviews and for setting improvement goals per company standards
  • Establishes and maintains a regular training program to ensure that direct reports are properly trained on latest techniques and safety procedures for equipment and general working conditions
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication.
  • Communicates regularly with dispatchers to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
  • Participate in developing and monitoring budgets, goals and objectives to ensure departmental success
  • Ensures that all company/department policies are being followed by all direct reports.
  • Monitors the department’s service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
  • Assist in developing system replacement opportunities as well as promoting maintenance/service agreements
  • Work with other departmental managers to meet company and departmental goals and objectives
  • Other tasks and responsibilities as required to maintain efficient department operations

Desired Skills and Experience

The Home Services Manager should possess at least 2 years in a managerial capacity and the following skills, characteristics and abilities:

  • Excellent customer service and communication skills
  • Home Services Management related experience; or an equivalent combination of education and experience (ie Plumbing, HVAC, etc)
  • Knowledge and understanding of mechanical / plumbing / generator equipment
  • Ability to read, interpret, utilize and train on manuals and schematics 
  • Technical aptitude and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work produced
  • Detail oriented and highly organized with the ability to manage multiple tasks and assignments
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
  • Possess a strong personal desire for improvement; and the desire to motivate direct reports to be better tomorrow than they are today
  • Have a clean, neat and professional appearance; a top performer who can instill pride of work in others
  • Valid driver’s license with a clean driving record and background


Let’s Get to the Good Part:  What We Offer

• Competitive Pay ($55k-$65k/year, DOE) and a great team to work with!

• Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting.

• Learn new technology, our best-in-class software for our team, integrated on iPhones & iPads

• PTO, (upon eligibility), 6 paid holidays, (after 90 days), Aflac, (60 days), 401k, (1 year) 

• Best-in-Industry training, as well as opportunities for advancement.


Zenner & Ritter is one of Western New York's largest residential home services provider with locations in Lancaster and Buffalo. We are a third generation, family-owned company delivering home comfort solutions to homeowners in Western New York.  We are a fast-paced business environment looking for someone who can work with clients to deliver a positive, energetic and accurate level of service.


Equal Opportunity Employer